Please read our Terms and Conditions carefully. It is the policy of Muse Cleaning Ltd to strictly enforce its Terms of Agreement in the event of any dispute.
You agree that any use of the services provided by Muse Cleaning Ltd shall constitute your acceptance of the Terms and Conditions. Our cleaning service may be ordered by telephone, e-mail or on-line and the client agrees to be bound by these terms and conditions.
Muse Cleaning Ltd can introduce house cleaners and office cleaners at short notice. We pride ourselves on providing a personalized quality service for each individual client. Every cleaner that we recommend is personally interviewed and references checked by us.
The Customer agrees to provide a list of tasks and all cleaning materials and equipment needed for the required work, unless other arrangements have been made with Muse Cleaning Ltd. All cleaning equipment should be safe and in full working order.
The client must allow the cleaner access to hot water and power. All fragile and breakable items must be secured or removed.
Cleaner are not able to move heavy furniture whilst we clean your property. It is the client’s responsibility to ensure that the cleaners have full access to the property being cleaned.
Cleaners will not perform any deep clean requiring chemicals or specialized cleaning of any antique, delicate or valuable items.
Fridges and Freezers must be thoroughly defrosted and emptied before cleaning can commence. Kitchen cupboards must be emptied before cleaning can commence.
It is always essential you or a member of your household is present at the start and end of a One-off clean to ensure that you are happy and point out areas you want specifically cleaned.
We will not be held liable for work not completed, or not completed to a good standard, if other people or tradesmen are working in the same property when our cleaners are working and carrying out the job.
If collection of keys is required from a location outside the postal code area of the cleaning scheduled, a £10 charge will apply.
Cancellations
The client may cancel or re-schedule a service by giving at least a 48 hour notice.
If not notified on time Muse Cleaning Ltd will not refund any deposit paid in advance or will charge a cancellation fee of up to 50% of the quoted price for the booked service. The cancellation notice period for regular cleaning service is 14 days. The Client must pay to Muse Cleaning any amounts that he/she owes under the agreement. Muse Cleaning Ltd reserves the right to cancel the cleaning service with immediate effect due to non payment. The customer agrees that after the termination of the cleaning service he/she will not hire or use any domestic services provided by a past cleaner introduced to the customer by Muse Cleaning Ltd. If the customer does wish to hire or use domestic services provided by such a cleaner than he/she must pay a referral fee of £1 000.
The Customer agrees to pay the full price of the cleaning visit in the event of a lock-out Caused by our cleaners being turned away, no one home to let them in or problem with customer's keys. If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to Muse Cleaning Ltd then the customer agrees that deposit funds may be used to cover the cancellation fee.
CLAIMS
The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from our service date. No claims can be made against Muse Cleaning Ltd after the above time limits.
In case of a complaint, Muse Cleaning Ltd must to be notified within 24 hours after the cleaning work completion. Claims will not be considered after the above time limit.
If the client is dissatisfied with the work, a cleaner must be allowed to return and re-do the job at no extra charge within 2 working days of receiving a complaint. The company will not normally refund any payment if it is not permitted to return to the client’s property to complete the job. Refunds will be issued only if the Client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning session and a payment has been already taken by the Company.
Muse Cleaning Ltd reserves the right not to be responsible for:
Muse Cleaning Ltd shall not be liable for the shrinkage of carpets, as a result of poor fitting.
Muse Cleaning Ltd shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet which has not completely dried; existing damage or spillages that cannot be cleaned/removed completely using materials and equipment or standard carpet cleaning equipment; provided by the customer.
Items excluded from liability are: cash, jewellery, items of sentimental value, art and antiques.
any damages caused by faulty or not in full working order materials/equipment supplied by the customer; accidental damages worth £100.00 or less; any accidental damages caused by our cleaners if the customer has an unpaid balance owed to Muse Cleaning.
The standard end of tenancy cleaning does not include cleaning of walls, ceilings, curtains, balconies, patios, exterior windows and carpets. If the Client requires cleaning of walls then Muse Cleaning cannot be held responsible for any unsuccessful results or any damage caused to the paintwork.
Payment methods and terms
Payment is requested on completion on the day of the cleaning session. Payment can be made by standing order or by internet transfer. The Customer understands that any ‘late payments’ may be subject to additional charges.
If payment is not made within 30 days of the invoice then the account will be passed to our collections agency, after which a charge of 15% on top of the initial invoice due, will be added to the debt. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.
Muse Cleaning Ltd will collect any outstanding monies owed to us. If as a result we have to use a debt collecting agency or county court to secure payment, you agree to pay any debt collecting agency fees, court fees, legal cost, or interest that will occur due to the result of non payment of your outstanding bill.
Muse Cleaning Ltd reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.
Please, check the website for updates.
You agree that any use of the services provided by Muse Cleaning Ltd shall constitute your acceptance of the Terms and Conditions. Our cleaning service may be ordered by telephone, e-mail or on-line and the client agrees to be bound by these terms and conditions.
Muse Cleaning Ltd can introduce house cleaners and office cleaners at short notice. We pride ourselves on providing a personalized quality service for each individual client. Every cleaner that we recommend is personally interviewed and references checked by us.
The Customer agrees to provide a list of tasks and all cleaning materials and equipment needed for the required work, unless other arrangements have been made with Muse Cleaning Ltd. All cleaning equipment should be safe and in full working order.
The client must allow the cleaner access to hot water and power. All fragile and breakable items must be secured or removed.
Cleaner are not able to move heavy furniture whilst we clean your property. It is the client’s responsibility to ensure that the cleaners have full access to the property being cleaned.
Cleaners will not perform any deep clean requiring chemicals or specialized cleaning of any antique, delicate or valuable items.
Fridges and Freezers must be thoroughly defrosted and emptied before cleaning can commence. Kitchen cupboards must be emptied before cleaning can commence.
It is always essential you or a member of your household is present at the start and end of a One-off clean to ensure that you are happy and point out areas you want specifically cleaned.
We will not be held liable for work not completed, or not completed to a good standard, if other people or tradesmen are working in the same property when our cleaners are working and carrying out the job.
If collection of keys is required from a location outside the postal code area of the cleaning scheduled, a £10 charge will apply.
Cancellations
The client may cancel or re-schedule a service by giving at least a 48 hour notice.
If not notified on time Muse Cleaning Ltd will not refund any deposit paid in advance or will charge a cancellation fee of up to 50% of the quoted price for the booked service. The cancellation notice period for regular cleaning service is 14 days. The Client must pay to Muse Cleaning any amounts that he/she owes under the agreement. Muse Cleaning Ltd reserves the right to cancel the cleaning service with immediate effect due to non payment. The customer agrees that after the termination of the cleaning service he/she will not hire or use any domestic services provided by a past cleaner introduced to the customer by Muse Cleaning Ltd. If the customer does wish to hire or use domestic services provided by such a cleaner than he/she must pay a referral fee of £1 000.
The Customer agrees to pay the full price of the cleaning visit in the event of a lock-out Caused by our cleaners being turned away, no one home to let them in or problem with customer's keys. If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to Muse Cleaning Ltd then the customer agrees that deposit funds may be used to cover the cancellation fee.
CLAIMS
The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from our service date. No claims can be made against Muse Cleaning Ltd after the above time limits.
In case of a complaint, Muse Cleaning Ltd must to be notified within 24 hours after the cleaning work completion. Claims will not be considered after the above time limit.
If the client is dissatisfied with the work, a cleaner must be allowed to return and re-do the job at no extra charge within 2 working days of receiving a complaint. The company will not normally refund any payment if it is not permitted to return to the client’s property to complete the job. Refunds will be issued only if the Client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning session and a payment has been already taken by the Company.
Muse Cleaning Ltd reserves the right not to be responsible for:
- Cleaning jobs not completed due to the lack of suitable cleaning materials and/or equipment in full working order, hot water or power; a third party entering or present at the customer's premises during the cleaning process;
- Wear or discolouring of fabric becoming more visible once dirt has been removed;
- Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods.
Muse Cleaning Ltd shall not be liable for the shrinkage of carpets, as a result of poor fitting.
Muse Cleaning Ltd shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet which has not completely dried; existing damage or spillages that cannot be cleaned/removed completely using materials and equipment or standard carpet cleaning equipment; provided by the customer.
Items excluded from liability are: cash, jewellery, items of sentimental value, art and antiques.
any damages caused by faulty or not in full working order materials/equipment supplied by the customer; accidental damages worth £100.00 or less; any accidental damages caused by our cleaners if the customer has an unpaid balance owed to Muse Cleaning.
The standard end of tenancy cleaning does not include cleaning of walls, ceilings, curtains, balconies, patios, exterior windows and carpets. If the Client requires cleaning of walls then Muse Cleaning cannot be held responsible for any unsuccessful results or any damage caused to the paintwork.
Payment methods and terms
Payment is requested on completion on the day of the cleaning session. Payment can be made by standing order or by internet transfer. The Customer understands that any ‘late payments’ may be subject to additional charges.
If payment is not made within 30 days of the invoice then the account will be passed to our collections agency, after which a charge of 15% on top of the initial invoice due, will be added to the debt. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.
Muse Cleaning Ltd will collect any outstanding monies owed to us. If as a result we have to use a debt collecting agency or county court to secure payment, you agree to pay any debt collecting agency fees, court fees, legal cost, or interest that will occur due to the result of non payment of your outstanding bill.
Muse Cleaning Ltd reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.
Please, check the website for updates.
